Counsel United Privacy Policy

Last updated: January 1, 2023

Counsel United, LLC ("Counsel United," "us," "we" or "our"), the company that operates the Counsel United website (the "Website") located at https://www.counselunited.com, all subpages and subdomains, and all content, services, and products available at or through the Website, and related services described herein and in our Terms of Use (collectively, the "Service"), is committed to protecting the privacy of our users. This Privacy Policy describes:

Why we collect personal information
What personal information we collect and when it is collected
How your information is used and protected
When and with whom your information is shared
Your choices regarding your personal information

By using this Service, you consent to the data practices described in this Privacy Policy as well as in our Terms of Use. We will post notices of all changes that materially affect the way in which your personally identifiable information may be used or shared in updates to our Privacy Policy. If you continue to use the Service after these notices of changes have been posted to the site, you hereby provide your consent to the changed practices.

This policy does not apply to the practices of companies that we do not own or control (including any third-party products or services that are integrated with the Service, including our third-party payment processor), or to individuals that we do not employ or manage.

Information we collect. The information we collect from users helps us not only provide the Service but also to personalize and continually improve each user's experience with the Service. Here are the types of information we gather:
1. Information you give us.
  1. We collect information such as a valid name, contact information, and zip code (the "Personal Information") from you when you create a user account on the Website. This enables us to communicate with and distribute the Service to you.
  2. We collect information you supply to us regarding your legal needs and preferences via our project proposal forms, which may include, among other things, a description of your legal needs and preferences ("Project Proposal Information"). You can choose not to provide us with any or all of the information we specify or request, but then you may not be able to take advantage of some or all of the features of the Service.
  3. When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, phone number or credit card information. You may, however, visit our site anonymously.
  4. Counsel United does not knowingly collect Personal Information from minors. If we become aware of the fact that a minor is attempting to submit Personal Information, we will inform the minor that he or she is ineligible to do so. We will then remove this information from our records. If you are the parent/legal guardian of a minor who has given us Personal Information, you may contact us to delete it.
2. Automatic information and tracking tools. Like many other websites, we (including our third-party vendors, if any) also collect information through cookies and other automated means. Information of this sort includes:
  1. Technical information about your browser and mobile device: This information is used in the aggregate to help us optimize the Service for common browsers and devices.
  2. Usage information, such as the pages you request, searches you conduct and the features you interact with: This information is collected and used in individualized and aggregate forms to generate statistics about how and by whom the Service is being used, but is never shared in any form that could be reasonably used to identify you personally.
  3. IP address, cookies, tokens and device identifiers: These are alphanumeric identifiers that help us to distinguish between unique browsers and devices in order to avoid showing you the same information twice, keep you engaged with the Service, prevent duplicate actions and improve your experience. The information we collect from cookies may include your IP address, browser and device characteristics, referring URLs, and a record of your interactions with our Service. Most web browsers can be set to inform you when a cookie has been sent to you and provide you with the opportunity to refuse that cookie. You can also delete cookies already on your hard drive at any time. We will respect your choices related to on-line tracking, whether you choose to reject individual cookies or set your web browser to reject cookies and other tracking technology. However, refusing a cookie may, in some cases, preclude you from using, or negatively impact the display or function of, the Service or certain areas or features of the Service. Further information on the use of cookies can be found at: www.cookiecentral.com/faq.
  4. Additionally, we may integrate third-party services into our Service in order to personalize your experience. Cookies placed by third-party services are governed by the third-party terms of use and privacy policies applicable to those services (which we encourage you to read).
3. Third-party information. We may receive information from third-party analytics companies such as public demographic information to help analyze the use of our Service and expand our offering.
4. Market Data. We may collect data generated by Users or Network Participants (defined below) during their use of the Service that provide insight into market terms, norms and practices and help us to improve the Service. Such data will be compiled and retained in aggregated forms and will never be compiled, used or shared in a way that could compromise the identity of an individual User or Network Participant.
How we use the information we collect. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the service requested. Any of the information we collect from you may be used in one of the following ways:
1. To respond to inquiries. Your information helps us to quickly respond to your inquiries, either directly to you or through our public platform.
2. To personalize your experience. Your information helps us to better respond to your individual needs.
3. To improve our Website. We continually strive to improve our Service based on the information and feedback we receive from you.
4. To incorporate relevant market data. Your information helps us to better understand market terms, norms and practices, which allows us to improve the Service. To improve customer service. Your information helps us to more effectively respond to your customer service requests and support needs.
5. To process transactions. The credit card information you provide to our third-party payment processor allows us to process transactions you authorize through your use of the Service.
6. To send periodic emails. The email address you provide may be used to send you information and updates pertaining to your project proposal, in addition to receiving occasional company news, updates, related product or service information, etc. For information on how to change your communication preferences, see "Your choices regarding the information we collect" below.
Data retention. We will retain your information for as long as needed to provide the Service, comply with our legal obligations, resolve disputes and enforce our agreements. Further, because of the complexities of the technology involved, we cannot guarantee total or irrevocable deletion of your account information, and we cannot provide you with any specific timelines for deletion. In addition, if certain information has already been provided to third parties as described in this Privacy Policy, retention of that information will be subject to those third parties' policies.
How we share the information we collect.
1. We do not sell, rent or trade your Personal Information to third parties. In the normal course of business we share Personal Information and Project Proposal Information with our agents (such as employees, consultants, service providers and lawyers) to perform tasks on our behalf and may need to share certain information with them in order to provide the Service to you. However, our agents do not have any right to use Personal Information we share with them beyond what is necessary to assist us in providing the Service to you as described in this Privacy Policy.
2. We do not sell, rent or trade the Project Proposal Information you provide to us to third parties. Some of the Project Proposal Information submitted to us may be shared with lawyers and legal professionals ("Network Participants") for the purposes of distributing the Service to you. We advise that you do not share with us Project Proposal Information that may be sensitive or confidential in nature. We are under no obligation to keep any information communicated to us confidential.
3. We never provide your Personal Information to partners or advertisers, nor do we disclose aggregate information in a manner that would identify you personally. However, the use of this aggregate information by our service partners, as well as any Personal Information you directly provide to our service partners (such as our third-party payment processor), is governed by the privacy policies of those service partners and is not subject to our control.
4. Sometimes we may be required to share Personal Information in response to a regulation, court order or subpoena; when we believe it's necessary to comply with applicable law; to respond to a government request or when we believe disclosure is necessary or appropriate to protect the rights, property or safety of us, our customers or others, to prevent harm or loss, or in connection with an investigation of suspected or actual unlawful activity; or, in the event Counsel United engages in a sale, merger, acquisition, dissolution or similar event.
How we protect the information we collect. We implement a variety of security measures to maintain the safety of your Personal Information when you place an order or enter, submit, or access your Personal Information. We cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk. We use a variety of information security measures to protect your online transactions with us. The Service uses encryption technology, to protect your Personal Information during data transport or when submitted via the Service. We will notify you by email if we have reason to believe that your Personal Information has been compromised due to a security breach or used in an unauthorized manner, but by using this Service you agree to release us from any and all claims arising out of unauthorized use of your information.
California Online Privacy Protection Act Compliance. Because we value your privacy we have taken the necessary precautions to avoid distributing your Personal Information to outside parties without your consent in compliance with the California Online Privacy Protection Act.
Your choices regarding the information we collect. You may choose to stop receiving marketing or promotional e-mails, direct mail or other marketing communications, update and correct your personal information, or request that we no longer use your information to provide you the Service. To do any of these, simply notify us of this decision by following the directions included in any promotional material received from us, or send an email to us at support@counselunited.com. Please see "Automatic information and tracking tools" above, for information about how to reject our use of cookies.
Third-party services and links to other websites. Our Website may contain links to other websites and services, including that of our third-party payment processor, many of which have their own privacy policies. Be sure to review the privacy policy on the site you're visiting.
Changes to this Privacy Policy. This Privacy Policy may change from time to time. We will post any changes on this page and, if the changes are significant or involve changes to the way we use Personal Information, we will notify you by delivering an announcement via our Service or to your email address. If you opt out of communications from us, you may not receive these notifications, but they will still govern your use of the Service and you are responsible for proactively checking for any changes. If you continue to use the Service after changes have been posted, you agree to abide by and be bound by the Privacy Policy, as modified. Each version of this Privacy Policy will be identified by its effective date, which can be found on the first page of this Privacy Policy. If you have any additional questions or concerns about this Privacy Policy, please feel free to contact us at any time through the Service, write to us at support@counselunited.com.
Online Privacy Policy Only. This online Privacy Policy applies only to information collected through our Website and not to information collected offline.
Terms and Conditions. Please also read our Terms of Use, which establish the terms, disclaimers, and limitations of liability governing the use of our Website at: https://www.counselunited.com.